The workings of a Computer-problem-solving network

By Bjarke Nielsen * Bjarke@nr-djurs.net * http://www.nr-djurs.net

The basic concept is - on a friendly and non-commercial basis - to get together and in a practical manner tap the gathered experience and knowledge in solving each ones problems in installation and handling a computer in any way.

To be able to solve the problems concrete, some circumstances has to be met. Ideally it should be more or less like this:

  1. The place
  2. It will be necessary to get a place to gather, with room enough for everybody interested and their computer-gear. The place should have the necessary facilities like enough electricity, heating, toilets, tables and chairs and should of course be all right for the purpose in the eyes of the authorities. Also a telephone line to connect to the Internet would be valuable. And it would be nice sooner or later to get hold of the place on a full time basis and to have some stationary computer-gear at the place, so that those who haven’t got their own, can benefit from attending the arrangements at the place. Also with enough stationary computers at the place, it can be used for computer-classes, coming from schools, institutions, firms and authorities. The economy behind the place can be build upon this concept of computer-classes.

  3. For everybody
  4. To attend the Computer-problem-solving gatherings should be for free or as cheap as it can get. Everybody should be welcome !, - so those who takes the initiative should be careful to continuously keep the workshop and the network of people open for everyone. This is done by on the one hand: involving everyone who cares, in the decision process that forms the evolution of the network, by regular open democratic meetings. Everybody should know about these meetings and should be welcome, and everybody should be able to get items on the agenda down to the last minute. And on the other hand it is important not to let the network form as any kind of closed circle involving membership or anything alike. Everybody in the local community has to be a latent participant (member) of the problem-solving network by sheer citizenship !

  5. Regular meeting-plan
  6. So that everything doesn’t have to be arranged over and over again (sending out letters or calling each time, etc.) it is very important to keep a regular and predictable schedule. The meetings should be kept at the same place on the same day - for instance each month or week – and at the same time, and preferably by the same meeting leader. In this way the local people and everybody involved can know long time ahead what, where, when and by whom, and in this way arrange their activities accordingly – with out having to ask for each time.

  7. Prolonged meetings
  8. It has to be possible to stay at the place after normal closing time in the night, as solving computer-problems often is very time consuming. And often it can only be done in one whole and uninterrupted session. For this reason it is necessary to arrange the gatherings in the evening the day before a day where people normally don’t have to go to work early in the morning. Also it has to be know how long one can stay at the place. It has to be possible to get something to drink and eat during the night, and as people tend not to care for themselves ahead, as they don’t imagine how long they will end up staying, these things has to be prepared by those who take the initiative. To inspire the friendly helping atmosphere the prices should be cost prices. And like with cars alcohol isn’t a part of the solution, so keep it away – you will get a lot of inspired party-like spirit anyway. It comes from the experience of a lot of people getting annoying problems solved ! – To meet the need of the smokers as well as the allergic people, have signs which shows the smokers where to go to smoke. It should be a place which air is apart from the place of the workshop-area.

  9. Responsibility
  10. It is not necessary that those who take the initiative know all about computers themselves. What is really important is that they voluntary are engaged both in the possibilities of the IT-revolution and in making a good society for everybody. Making use of IT for all kinds of people and saving them from all kind of beginner-trouble in the technology, while we collectively make the transition to the information society, should therefor be at the core of there engagement. They should have a stable and withstanding mind and be willing to use a lot of time and energy to organise things and make things succeed, without getting paid. It is crucial that they are humble and have the ability to make friends with everybody by virtue of a loyal, solidaric, friendly and helpful attitude towards all kinds of people. They should feel the problems of others to be their own and thence organise things until a solution is reached. They should be able to generate unconditioned respect from everyone through this attitude, and through their impressive resourcefulness and their practical organising abilities.

  11. Building society
  12. Those who take responsibility has to inspire those individuals in the local community who is most knowledgeable about computers, to get involved in the voluntary work for those in trouble at the computer-problem-solving workshops. It is of great importance that as many shoulders as possible is turned on the idea and become involved in carrying out the voluntary work and that is becomes organised on a rotation basis, so that it isn’t always the same few ones who carry the workload. The common ambition among those who involve themselves should be to build the ability to practical IT-handling in the homes, institutions, associations and all the different workplaces everywhere in the area, as Information Technology is the key to participate in society in the future world. Without it economy might fall apart.

  13. Solving all the problems is carried out simultaneously

When everyone attending a computer-problem-solving arrangement has got a place for their gear, the organiser of the meeting should call everyone to a short plenum-meeting in front of a blackboard. After telling about how everybody touching a computer gets trouble, he should ask who has a problem, and use one line on the blackboard for each problem. First in each line is put a circle, then the name of the person, then a description of the problem, and then some room to later put a name for somebody who will try to help. When everyone with a problem at the meeting has got it on the blackboard, the organiser should comment on the problems point by point from a common point of view. At each point he should also try to hear if there is someone in the assembly who has experience with that particular problem and know how to solve it. If a helper comes forward the organiser should put his name in the end of that line. If not he should put his own. When all with a problem has got a mate, the organiser should tell those with problems to later put a cross, in the circles in the start of their lines, when the specific problem is solved, or to put a minus if it is not solved. Now the organiser should state whatever news and the rules about cleaning etc. and ask for comments, before he breaks up the plenum-meeting. Everywhere in the workshop they now simultaneously go ahead solving whatever the problem. Everywhere everyone will be involved in testing, experimenting, learning, making solutions and mostly has a splendid time together. If a circle gets a minus the organiser has to arrange help from somebody else – at once or later.